I can’t log into my Gateway account. What should I do?

If you see a blank white screen after logging into Gateway:

  1. Clear your full browser history and cache. You can do so by selecting the three dots on your browser and navigating to History.
  2. Log in to Gateway outside of Citrix.

If these steps don’t work, contact your Job Corps Center IT POC for assistance.

 

If you see an error that reads “user account does not exist in tenant 'US Department of Labor - DOL' and cannot access the application 'cmp.dol.gov'(CMP) in that tenant”, please contact the MyJobCorps Help Desk for assistance. 

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