This user guide is for the following MyJobCorps user roles: Admissions Representative (AR), OA Manager (OAM)

Overview

At any point during the application process, you have the ability to withdraw an application such as when an applicant is not interested in attending Job Corps or requests to withdraw.

Additionally, this can occur automatically in Gateway when an Admissions Representative cannot not confirm interest within 30 days, or no action has been taken on a case in 30 days. In this instance the case status will update to 'Inactive'.

This feature should not be used if applicants: 

• An applicant is not eligible for Job Corps or 
• If a case needs to be transferred to a different center.

Refer to the PRH for details on instances of application withdrawal.

Withdraw an Application

To withdraw an application in Gateway:

1. Navigate to the case you need to withdraw.
2. Select the Actions menu.

3. Select the Withdraw Application. 
   The Withdraw Application pop up with display.

3. In the pop up, select the Withdrawal Reason from the dropdown. 

4. Confirm the action to withdraw application and select Withdraw.

What happens next

By withdrawing the application, the following actions occur: 

1. The case status will update to 'Withdrawn' 
   • You will not be able to edit applications with Withdrawn case status.
2. The case will be removed from your Home view, and it will remain accessible in your Search view. 
3. The applicant will receive an email notification that their case has been withdrawn with the selected reason.
4. Portal will display that the reason for withdrawal and the option to Reopen the case.

Reopen a Withdrawn or Inactive Case

If an applicant changes their mind about withdrawing their application or would like to reactivate an Inactive application, they can reopen the case through Portal. Additionally, you may reopen the case at a later time in Gateway and it will remain in your queue. 

Reopen a Case in Gateway

Admissions staff can reopen a withdrawn case in Gateway by: 

1. Locate and select the case from the Search view. 
2. From the case, selecting Reopen Case from the Actions menu.

The case will be available on your Home view to continue processing eligibility.

Reopen a Case in Portal

An applicant can reopen their application independently in Portal by logging back into their account. They will see a prompt to Reopen Your Application.  

When the application is resubmitted, the case will appear in the OA Manager's Unassigned queue and must be reassigned. 

Application information for a withdrawn case is saved for 90 days. 
After 90 days, the Case Status updates from Withdrawn to Closed, and the applicant would need to restart their application using their Portal account.

Updated September 22, 2026 12:27