Admissions staff can request a new background check in Gateway if the original result has expired or has been canceled.
For expired results, the Request Background Check button will automatically appear on the Eligibility Criterion 4 screen, 120 calendar days after the results are received. When the request is made, the note below the button refreshes with the requester’s name and the request date. Admissions staff no longer need to contact the Help Desk to request new background checks for expired or canceled results.
Use the Background Check Requests Report to monitor expired or soon-to-expire background checks. Filter by Completed status and check the Background Check Result Date to find cases needing a new request.
See additional guidance in the Using the Background Check Requests Report to Monitor Status article.
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