Tasks are assigned to admissions staff in MyJobCorps Gateway when a correction is detected after a background check is requested. Admissions Staff should complete these steps to ensure the assigned task is complete, required corrections are made in the case, and the background check is re-submitted.

Admissions staff should complete background check corrections outlined below within 48 hours upon notification to prevent excess processing costs and delayed admissions.

Instructions

User Role: Admissions Representative (AR) and OA Manager

When a background check correction is needed, a task is created and assigned to the Admissions Representative (AR) assigned to a case. OA Managers and AR’s are notified on the Tasks Dashboard and in an email. 

1. Go to your Tasks to locate the Background Check Correction task.

   

2. Click on the Task ID to open the task.
   1. Review the information in the Description box and update the Status to In Progress.
   2. Now that you know what corrections need to be made, click on back to Tasks located at the top of your tasks page to navigate back to your tasks main page, and click on the case’s ATN number (e.g. 100012421) to open the case from the task page.

You can also open the case from the Search or Home view.

3. Make the corrections indicated in the Task Description from the background check correction Task.
   • If you need to correct the SSN, navigate to the Documents tab, click on Social Security Card, and make the correction(s) to the social security number on the Social Security Card Document Details page.
   • If you need to correct the applicant’s information such as First Name, Middle Name, Last Name, Birth City, Birth County, or State or Territory of Birth, click on Edit Application on the Application page or in the Actions Menu on any page. Make the appropriate changes and click Save & Continue.

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4. Return to the Tasks Details view and select Add Comment to detail your edits to the case.
5. Notify your OA Manager to open the Task in their Tasks page and review the updates you made to the task and case.
   • If the OA Manager approves your updates, they should click on Verified by OA Manager. After this, you can change the Status to Completed and click Save.

6. When step 5 is complete, go to the Eligibility tab and click on Criminal Background Check to re-request the background check. You must re-request the background check if a correction is requested. This is the last step to resolve a background check correction.

   

After you’ve re-requested the background check, your updates will automatically sync with the JACS system and the background check process will continue, which will return a result in the Background Check Determination box. 

 IMPORTANT: You will not be able to resubmit the background until the Task is marked as completed.

Updated February 27, 2026 21:24