Handling Background Check Corrections

User Role: Admissions Representative (AR) and OA Manager (OAM) 

Tasks are assigned to admissions staff in MyJobCorps Gateway when a correction is needed and detected after a background check is requested. Admissions Staff should complete these steps to ensure the assigned task is complete, required corrections are made in the case, and the background check is re-submitted.

Admissions staff should complete Background Check Corrections Needed Task outlined below within 48 hours upon notification to prevent excess processing costs and delayed admissions.

Any case with Background Check Corrections submitted prior to 8/18/26 will only have details displayed on the Task and EC 4 screen; details of the correction will not be visible on the Background Check tab. 

Instructions

When a background check correction is needed, a task is created and assigned to the Admissions Representative (AR) assigned to a case. OA Managers and AR’s are notified via an Alerts, on the Tasks Dashboard, the Background Check tab, and in an email.   

  1. Go to the Background Check tab from within the case (or the Task Dashboard) to locate the Background Check Correction task.

    Corrections Needed Status.png
    Figure 1: Background Check Tab Corrections Needed Status
  2. Select on the Task ID to open the task.
    1. Review the information in the Description box and update the Status to In Progress.
Figure 2: Corrections Needed Task Status Drop Down
  1. Updating the Task to In Progress will route you back to the Background Check tab on the case to make the necessary changes to the case.

You can also open the case from the Search or Home view.

  1. Make the corrections indicated in the Task Description from the background check correction Task.
    • If you need to correct the SSN, select the Actions Menu, click on Update SSN/TIN, and Re-type SSN to override the SSN on the Application. 
Update SSN.png
Figure 3: Update SSN or TIN
  • If you need to correct the applicant’s information such as First Name, Middle Name, Last Name, Birthdate, Birth City, Birth County, or State or Territory of Birth, click on Edit Application on the Application page or in the Actions Menu on any page. Make the appropriate changes and click Save & Continue.
Figure 4: Edit Application
  1. Return to the Tasks Details view and select Add Comment to detail your edits to the case. A comment is required for the OA Manager to verify the task. 
Figure 5: Corrections Needed Task Comment
  1. Notify your OA Manager to open the Task in their Tasks page and review the updates you made to the task and case.
    • If the OA Manager approves the updates, they should select Edit and click on Verified by OA Manager box. The task's status will automatically change the Status to Completed.
Figure 6: Corrections Needed Task OA Manager Verification
  1. After your OA Manager verifies the task, the system will prompt them with the question, “Resend Background Check?” To resubmit the background check, the OA Manager must select Confirm.
Figure 7: Background Check Resubmit Confirmation

When you’ve completed all steps, your updates will automatically sync with the JACS system, and the background check process will resume and return a result in the Background Check tab and Eligibility Criterion 4 within 10-12 business days. 

 IMPORTANT: The background will not be automatically resubmitted until the Task is marked as completed.

 

 

 

 

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