This user guide is for the following MyJobCorps user role: Center Records Manager (CRM) 

Overview

The Enrollment process in MyJobCorps begins once all health reviews are complete and the case is cleared for enrollment.

The case will appear in the Center Records Manager’s (CRM) Pending Arrivals tab on the Home screen, and the CRM will receive an Alert that the case is ready for enrollment planning.

Only the assigned CRM can take actions in the Plan for Arrival and Arrive Student sections of the Enrollment tab.

High-level Enrollment Activities

The following high-level activities occur during Enrollment by the Center Records Manager (CRM).

1. Assign the Case
2. Review the Applicant’s case and Plan their Arrival
3. Log the Student’s Arrival
4. Create Student in CIS  

Assign the Case

Step 1: Assign the case to yourself or another CRM user at your center.

1. Go to your Home view's Pending Arrivals tab and select the Applicant Tracking Number (ATN) to open the case. You will arrive on the Enrollment tab. 
2. Select the Assign Records Manager button at the top of the page. 
   • If you are assigning the case to yourself, select the Assign to Self button. 
   • If you are assigning the case to another named user at your center, continue to the next screen by selecting Next. 
     • Select a named CRM user.

3. Select Submit

4. Select Yes to complete the assignment. The assigned user’s name will appear in the Records Manager field in the Enrollment Details section.

    If you don’t automatically see the assignment, refresh your webpage for the assignment to refresh.

Review the Applicant’s Case and Plan their Arrival

Step 2: Review the applicant’s information.

1. Navigate the applicant’s case, as needed, by selecting the tabs at the top.
2. Review the information in Enrollment tab and Documents tab.
3. Coordinate internally on an anticipated arrival date.

Step 3: Engage with the applicant to plan their Arrival

1. Contact the applicant to discuss their anticipated arrival date. 
2. Log your interaction with the applicant in the Communications Log.
3. If you collect any documents from the applicant, upload them to the Documents tab.

Step 4: Select an Action based on your review.

1. In the Plan for Arrival box, on the right-side panel of the Enrollment tab, select the appropriate action.
   • If the applicant cannot be contacted or additional information is needed, select Return to Admissions.
     • Select a Reason from the dropdown: No Show, No Longer Interested, Unable to Contact, Missing Information, or Other.
   • If you confirmed an arrival date with the applicant, select Set Start Date.
     • An Anticipated Arrival Date picker will appear. Select the date confirmed by the applicant.
2. Enter any applicable notes associated with your selected action in the Comments box. 
3. Select Submit. 
4. Select Confirm on the pop-up prompt.

Log the Student’s Arrival  

When the student arrives at the center, follow the actions in Step 5a to log their arrival information directly in CIS.

If the student did not arrive or enrollment cannot proceed, follow the actions in Step 5b. 

Step 5a: Record the arrival date and create the student in CIS, when the student arrives 

1. Go into CIS and select the student in the OA Arrivals table. 
2. In the Record Arrival box, complete the following:
   • Select the appropriate option in the Enrollment Selection. 
   • Enter the date the student arrived at Center in the Enrollment Date.
   • Enter the date the student arrived in the Arrival Date box.

What happens next:

When you record the student's arrival date in CIS, the case will automatically close in Gateway. 

• The student’s arrival date will appear on the Arrival Milestone on the timeline on the top of the Enrollment page. 
• The AFR tile on the Summary tab will indicate Complete.
• No further action is needed in Gateway.

Step 5b. Update Gateway for non-arrivals

If the student did not arrive or enrollment cannot proceed, 

1. Return to the Enrollment tab in Gateway and select Return to Admissions.
2. From the dropdown, identify a Reason: No Show, No Longer Interested, Unable to Contact, Missing Information, or Other.
3. Enter any applicable notes associated with your selected action in the Comments box. 

If the student needs to reschedule their Arrival, 

1. Repeat Step 4 by selecting the Edit Actions button at the top right.
2. Enter any relevant details for the change in the Comments box and select Submit.

In CIS, for cases that have been assigned to your center after your AFR go-live date, the Pending Arrivals comments field will display: 'Do not process in CIS. Applicant File Review is being processed in MyJobCorps.' 

• Enrollment_4.0.pdf700 KB

Updated June 16, 2026 15:34