Center Staff Alert Messages

The following table details the alert message, the system event that initiates the alert, how the alert is received, and who receives the alert. A Yes indicates the role receives the alert, and a No indicates the role does not receive the alert.

Center Staff User Alerts Matrix
Notification Trigger Event Channel CRM HWR
APPLICANT FILE REVIEW
Case Assigned to Center OAM assigns the case to a center Alert + Email Yes Yes
Health Review Completed / Cleared for Enrollment HWR clears the applicant for enrollment Alert Yes No
REGIONAL REVIEW
Recommendation for Denial Approved RD approves the denial recommendation Alert Yes Yes
Recommendation for Denial Rejected RD rejects the denial recommendation Alert Yes Yes
Action Required: Case Returned to Center by Regional Office RDC, RHS, or RD returns the case to the center Alert No Yes

 

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