Overview
When an applicant's response to an Observation of Readiness question results in a concern, you must create a new entry in the Communications Log following the steps below.
Refer to the PRH for the list of questions and when to ask them.
Logging Observations of Readiness
Review the Observations of Readiness questions with your applicant and respond with yes/no based on the applicant’s responses to these questions.
If the applicant responds in a manner that raises a serious concern, you will need to log the applicant’s answers.
- Select the Actions menu and select Add new comms log entry.
- Select Observations of Readiness from the Communications Category dropdown.
- Fill out the Date, Time and Communication Method.
- Fill out the Entry Title with the Observation of Readiness question of concern.
- Provide a Description of the issue and upload any necessary documents that validate your concern.
-
Select Save New Entry to add the Observation of Readiness details to the Communications Log.
The details should be discussed and reviewed during QA Review.
Updated