Regional Staff Alert Messages

The following table details the alert message, the system event that initiates the alert, how the alert is received, and who receives the alert. A Yes indicates the role receives the alert, and a No indicates the role does not receive the alert.

Regional Staff User Alerts Matrix
Notification Trigger Event Channel RD RDC RHS
ADMISSIONS PROCESS
Action Required: Readmit Waiver Requested OAM concurs with the waiver request Alert + Email Yes No No
Readmit Waiver Queue Reminder (Every 3 Days) Case remains in the RD waiver queue Email Yes No No
REGIONAL REVIEW
Action Required: Conduct Initial Regional Health Assessment HWR requests regional review for a denial recommendation Alert + Email No Yes No
Action Required: Conduct Regional Health Assessment RDC assigns an RHS to the case Alert + Email No No Yes
Action Required: Recommendation for Denial Decision RHS or RDC completes their review Alert + Email Yes No No
Action Required: Case Returned by Regional Director RD returns the case to the RDC Alert + Email No Yes No

Updated

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