The Actions Menu is a drop-down menu in Gateway that enables you to complete actions within a case. It may include the following actions depending on your user role and the workflow milestone:
- Add new comms log entry: log all correspondence, communication or any notes associated with processing a case.
- Add new document: upload documents on behalf of an Applicant.
- Assign/Reassign case (OA Managers Only): assign or reassign a case to an Admissions Representative.
- Unlock for edits on Applicant Portal: unlock an applicant's application in MyJobCorps Portal if they need to make changes or add additional information.
- Withdraw Application: withdraw an application if an Applicant is no longer interested in attending Job Corps.
- Mark as Duplicate: resolve a duplicate entry if a prospect expresses their interest in Job Corps multiple times using the Express Interest Tool (EIT).
- Edit Application: Make updates to an Applicant’s Profile and Application information.
- Transfer Admissions Providers (OA Managers Only): transfer a case to another admissions provider if an Applicant’s address changes during the admissions process.
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