Why can’t I find a case that should be assigned to me?

If you can’t locate a case you believe should be assigned to you:

  1. Use the Search tab to look up the applicant’s name. Be sure to clear the date filter.

Outreach and Admissions (OA) Managers and Admissions Representatives can search all cases aligned to their provider

  1. If the applicant appears but is assigned to another Admissions Representative, coordinate with your OA Manager to determine who should manage the case.
  2. If the applicant does not appear in Search, it is possible that the case is aligned to a different Admissions Provider. Please contact the MyJobCorps Help Desk for assistance. 

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