The Actions dropdowns will remain grayed out until you assign the case to yourself.

• As a Health and Wellness Reviewer (HWR), go to the Pending Center Review tab, select the case, go to the Wellness tab then select the “Assign Reviewer” button at the top right side of the page, then select “Assign to Self”. 
• As a Records Manager (CRM), go to the Pending Arrivals tab, go to the Enrollment tab then select the “Assign Records Manager” button at the top right side of the page, then select “Assign to Self”.