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Case Processing FAQs

  • Why can’t I see the Health tab for an applicant?
  • A trade is missing from the Training and Center Selection tab. What should I do?
  • Why can’t I find a case that should be assigned to me?
  • Why can’t I edit a case in Gateway?
  • Why can’t I confirm eligibility for Eligibility Criterion 1?
  • Why can’t I request QA review?
  • Why didn’t my case transfer to CIS?
  • Which Job Corps forms does an applicant complete and sign in Portal?
  • Is Job Corps authorized to collect Personally Identifiable Information (PII)?
  • What is the Actions Menu?