MyJobCorps Newsletter - April 2025

MyJobCorps Welcome

Welcome to the April edition of MyJobCorps Newsletter! This month, we're excited to share a preview of upcoming MyJobCorps 3.5 release, tips for using Gateway as a new and experienced user, helpful reminders, and more. 

 

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MyJobCorps News
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Admissions Spotlight

Ethan Poland, Admissions Counselor from Los Angeles JCC in California, is in the spotlight this month!

He has helpful tips for using Gateway and supporting applicants, including one suggestion for new users.

Ethan’s Helpful Tips 
  1. Applicant Communication Templates. For example, if an applicant has started their application but hasn’t finished it, Ethan has an email template prepared for that specific situation. “I’ve created several templates like this to use for common issues and questions that applicants face. This has allowed me to be much more efficient when working with applicants,” Ethan shared. 
  2. Provide MyJobCorps Team with Feedback. Make note of any suggestions or areas of improvement you may have for the MyJobCorps system and share your feedback with the MyJobCorps team. “I bring up any suggestions that I or other members of my team may have... and the MyJobCorps team has been very open to feedback, even making updates to the system based off the feedback we’ve given” Ethan said.  
  3. For New Users: Jump Right In! Ethan shared that while Gateway may seem intimidating to use at first, it’s actually pretty easy. He recommends jumping right into the system to practice what you’ve learned during training. “For help understanding the Portal side, I think it’s best to submit a test application,” Ethan shared. “That way, you can really see how the application will work from the user’s perspective and better advise any applicants who have issues or questions.” 
Thank you, Ethan, for sharing your wonderful advice in this month’s newsletter! Do you have advice or an admissions success story you’d like to share in an upcoming edition of the MyJobCorps Newsletter? Send your submission to MyJobCorps@Dol.gov.  

MyJobCorps System Features: Reminders & Tips

  • Reminder to Review and Verify Application Details: In March, there were 47 processing errors related to incorrect Social Security Numbers (SSN). Ensuring the application is accurate and complete is critical before you proceed with case processing. A correct SSN is important for checking readmissions information and requesting a background check. Here are a few quick tips on validating an applicant’s SSN: 

      • Check their SSN card or other documentation 

      • If they are a male and over 18 years old, use the Selective Service System to verify their SSN by clicking here or pasting the following URL into your web browser: www.sss.gov/verify. 

      • Verbally verify their SSN to ensure accuracy

  • Avoid Onboarding Delays – Get Your MyJobCorps Access Right Away: Getting new admissions staff onboarded starts with the ID Auto Request in Citrix. This step is required before requesting a MyJobCorps account and skipping it can stall access and onboarding. Steps for requesting a Gateway account are listed in the Help Center, which you can access by clicking here or pasting the following URL in your web browser: https://gatewayhelp.jobcorps.gov/hc/en-us/articles/16724267188749-How-do-I-request-a-Gateway-account. Need additional help? Reach out to the JCDC TAC: helpdesk@jobcorps.org.  

Manager Corner

Check out these important reminders for Outreach & Admissions Managers below:

  • Complete Training and Record Attendance: Ensure your Admissions staff complete and maintain a record of all required training as directed by the National Office of Job Corps (NOJC). This includes training for conducting the Job Corps eligibility and admissions process.  

Self-Paced Training Guide: Admissions staff should complete MyJobCorps training by reviewing the Self-Paced Training Guide and working with their manager to process cases in MyJobCorps. The self-paced training guide covers everything staff need to know when using MyJobCorps, so encourage your staff to utilize this available resource. To access the guide, click here or paste the following URL into your web browser: https://gatewayhelp.jobcorps.gov/hc/en-us/articles/34440138445709-Self-Paced-Training-Guide-for-Admissions-Staff.  

Pet of the Month

Meet Audrey, Maureen Kowalski’s (Pittsburgh JCC) 15-year-old kitten. Audrey and Maureen’s meeting was a perfect case of a pet picking their owner. In 2012, Maureen was visiting the local animal rescue in search of a cat to adopt when she felt a paw swat at her head. To Maureen’s surprise, she turned around to find a young cat that greeted her with meow, and the two bonded instantly. Ever since that day, Audrey has kept Maureen and her husband laughing with all of her playful antics, boundless energy, and constant companionship. She is truly a treasured member of Maureen’s family! 

Send your pet photo submissions and a brief description to: MyJobCorps@Dol.gov

Meet Our Furry Friend, Audrey!

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MyJobCorps at Your Service

You asked, we listened! On March 13th, ten Gateway enhancements went live – bringing beneficial updates to case notes, document type tooltips, and more. Recent system improvements include: 

  • Faster SSN Checks: We’ve reduced unnecessary database queries for duplicate background checks, making SSN verifications quicker and more efficient on each case page. 
  • Ability to Edit Portal Document Types: Gateway users now have the ability to edit the document type of Portal-uploaded documents (non-agreements), giving you more control uploads. 
  • Urgency Status in Case History: Urgency status changes now appear in the case history, ensuring expedited and priority cases are easily flagged based on critical information such as homelessness, human trafficking, natural disasters, and veteran status. 
  • Helpful Document Center Tooltips: Our Document Center now includes tooltips for each category, providing a list of acceptable documents to meet eligibility requirements. 
  • Fixed Conditional Eligibility Issue: We’ve resolved the issue where conditional eligibility on Eligibility Criterion 1 wasn’t saved when navigating between pages, ensuring your data stays intact. 
  • Corrected Document Upload for Eligibility Criterion 8A: Users will now be prompted to open the signed document instead of uploading ETA 652. 
  • "Assigned to Center" Button: The missing "assigned to center" button for cases returned by the center has been resolved. 
  • Increased Case Notes Character Limit: You now have 1,500 characters to document case notes, giving you more space to capture important details. 
  • Document Validation Before QA Review: A new banner in the Documents Center will prompt users to accept or reject documents before requesting a QA review, streamlining the validation process. 

You can access the full list of enhancements and bug fixes in the Gateway Help Center’s System Release Notes, which you can access by clicking here or pasting the following URL into your web browser: https://gatewayhelp.jobcorps.gov/hc/en-us/sections/22712020403085-System-Release-Notes. Stay tuned for more updates – we're here to make your job easier! 

Known Issues

We are aware that certain cases are not returning readmissions results when performing a check history. This issue is scheduled to be addressed in an upcoming release. If you experience this problem, please reach out to the Help Desk for support. 

You can access the full list of known issues in the Gateway Help Center by clicking here or pasting the following URL into your web browser: https://gatewayhelp.jobcorps.gov/hc/en-us/articles/19227111336717-MyJobCorps-Known-Issues.  

Important Dates & Information

April and May

Updated

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