Technical Support

• MyJobCorps Known Issues
• MyJobCorps Training for Center IT POC's
• Glossary of Terms
• How do I contact the MyJobCorps Help Center?

• A staff member is leaving Job Corps. How do I ensure their Gateway account is deactivated?
• I can’t log into my Gateway account. What should I do?
• How do I reset my MyJobCorps Gateway password?
• How do I update my time zone in Gateway?
• I am transferring to a different Job Corps Center. Do I need to update my Gateway account?

• I'm going to be out of office and need someone to fill in for AFR. How do I request a back-up user for my role?
• Why is the right side of the Wellness tab or Enrollment tab grayed out?
• The 653 doesn't show any details about the applicant. Does this mean they didn't complete it?
• How do Qualified Health Professionals (QHPs) review applicant files that are initiated in Gateway?
• Do I still need to complete and maintain a center Applicant File Review Tracking log and a Wellness Tracking Log?
• If the Health and Wellness Reviewer submits an applicant file for Regional Review in Gateway, do they also need to flag the file for Regional Review in CIS?

• Handling Background Check Corrections
• My applicant turned 25 years old while waiting for their application and background check to be processed. Will their application still be considered?
• An applicant was withdrawn or marked inactive after a background check was requested, and now wants to reapply. Will I need to request a new background check?
• I want to pull a list of applicants with pending background checks. How do I find that list?
• My applicant has an expired or canceled background check result. How do I request a new background check?
• Why can’t I request a background check for an applicant?

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• What blank forms can I download from the Forms tab in Gateway?
• How do I send a document to get an e-signature using Adobe?
• How do I reduce the file size of a large, multi-page, PDF?
• How can I restore a document after it was deleted?
• How do I refresh the signature date on agreements for applications that are approaching or are over 180 days old?
• When should I use the Document Center?

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• Why can’t I see the Health tab for an applicant?
• A trade is missing from the Training and Center Selection tab. What should I do?
• Why can’t I find a case that should be assigned to me?
• Why can’t I edit a case in Gateway?
• Why can’t I confirm eligibility for Eligibility Criterion 1?
• Why can’t I request QA review?

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• How can applicants access MyJobCorps?
• Does an applicant receive automated emails from MyJobCorps?
• What technology can applicants use to apply while in-person at a Job Corps center or one-stop center?
• How do applicants request language assistance?
• How can I assist my Applicant with technical questions about Portal?
• Can an applicant use an existing Login.gov account to access the MyJobCorps Portal?

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• What qualifies an applicant for Expedited Enrollment?
• How can I manually trigger Expedited Enrollment if it wasn’t flagged during the application submission?
• How do I assess eligibility criteria 1-3 for Expedited Enrollment cases?
• Can I mark a background check as 'Conditionally Eligible' for Expedited Enrollment cases?
• Will Expedited cases affect the turnaround time for background checks?
• If a case is Expedited, but the applicant has supporting documentation, should I still mark them as conditionally eligible?

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